Australia’s largest gaming provider, Tabcorp, is introducing new artificial intelligence (AI) technology to improve responsible gaming for its players.
On Thursday, the company announced a partnership with Mindway AI to implement the technology and said this is the first time that a global artificial intelligence platform has partnered with an Australian betting company. The company added that Mindway AI has customer service software in 20 countries and has 6.5 million monthly active users.
Jenny Barnett, director of customer experience at Tabcorp, said: «Our collaboration with Mindway AI is a key step forward in our commitment to caring for our customers, reducing harm and ensuring a safe and enjoyable experience.
«This partnership will allow us to use the world’s best technology to better identify and prevent harmful behavior before it becomes a problem and then implement proactive measures to assist our customers.»
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